FAQ
You have a problem? We have answers. If none of these answers are the solution to your problem, our support will be happy to help you. The team will contact you as soon as possible and together we will find a solution.
Support team: support@nomanoma.de
Product Information
You can find all information about the thermos bottle on the respective product page. We have summarized product information, bottle features and information about delivery and returns for you.
Our stainless steel drinking bottles are made of 90 percent 304 stainless steel. Small amounts of polypropylene, TPU and silicone are also used. We have provided an exact composition of the materials for you on the product page.
Our conscious companion is a real all-rounder! Do not you think? Then take a look here:
- They are 100% leak-proof. This means you don't have to worry about whether your bag will get wet.
- They are also suitable for carbonated drinks. This means that nothing stands in the way of the soft drink or sparkling wine.
- The water bottle is double-walled insulated to keep your drinks hot for 12 hours or cold for 24 hours.
- They are easy to clean thanks to the removable seal.
- They are as robust as can be and can withstand drops and impacts for long-lasting use.
Would you like to find out more features? Then take a look at the respective product pages to see what makes our insulated bottle so special.
Yes, the 500ml stainless steel water bottle fits in most backpacks with external bottle holders.
However, if you have opted for the 750ml or 1000ml thermos flask, then you should ideally store it inside your backpack.
Yes, it certainly is! Whether with or without carbonation.
We give you our word on that ;)
Yes, you can do that!
You can wash the bottle body and lid in the upper dishwasher rack without any problems. However, you should remove the seal first.
However, we would always recommend washing the bottle by hand. This will help it stay looking nice for longer and protect it from rapid wear and tear.
Ideally, you should regularly wash the water bottle by hand and thoroughly wash it in the dishwasher once a month.
Unfortunately not. Currently, there's no way to fit the bottle into a standard bicycle bottle cage. To transport it on your bike, you'd have to put it in your backpack.
But we are currently working on our own water bottle holder that is compatible with our water bottles. Stay tuned!
Unfortunately, our stainless steel water bottle does not currently fit into a Sodastream sparkling water maker.
However, we are working on a new version that will also fit the Sodastream, so you can carbonate your water even more easily, directly in the noma noma insulated bottle.
Payment options
Yes, your payments are secure. Secure payment is guaranteed via the payment provider of your choice.
We want you to feel safe and offer you to choose from the following payment providers.
- American Express
- Apple Pay
- Google Pay
- Klarna
- Mastercard
- PayPal
- Visas
Shipping and delivery
We are currently sending your packages via standard delivery with DHL. However, we do not deliver to DHL packing stations.
We will send your delivery via DHL standard shipping. This means that your order will arrive within 3 to 4 working days.
Shipping and return shipping are free for orders of two or more insulated bottles.
However, if you place an order with a lower purchase value, shipping costs of €4.99 will apply.
Returns
If you wish to make a complaint about your order, you have 14 days from the day your delivery arrived to contact us by email. Please send a brief email to support@nomanoma.com .
You can find more detailed information about this in our cancellation policy.
If you are not satisfied with your order, you can return it to us within the return period of 14 days.
Simply write us a short email to support@nomanoma.de and we will send you a return slip.
For orders of two or more insulated bottles, we offer free shipping and return shipping.
If you place another order below this purchase value, a fee of €4.99 will be charged for each order.
Discounts and codes
We value you and want to show you that. That's why we always have codes ready.
You can redeem a code once per order. This means that combinations and multiple uses of the codes are not possible.
sustainability
That's easy. We understand that transporting goods to Germany represents a significant environmental impact. In order to do justice to this aspect, we use part of our profits specifically for environmental protection measures in order to relieve not only the current but also future generations. By purchasing an insulated bottle, you are also doing your part for the environment.
Our efforts aim to offset our environmental footprint by investing in environmentally friendly projects. And even if you can support wonderful projects by offsetting CO₂ emissions, this is not a solution for eternity, but just another step towards a better future. The long-term goal in sustainable business must be not to offset emissions, but to reduce and ultimately avoid them.
That is one of the goals that we want to achieve. Find out more about it on our sustainability page.
We don't do things by halves with our bottles. Our design and manufacturing of our products aim to ensure a long service life. We already use 85% recycled stainless steel and reduce the proportion of plastic components to a minimum. In addition, we use FSC-certified packaging materials and organic cotton for our cotton bags to further strengthen our sustainable efforts.
But even using better materials does not actually avoid CO₂ emissions, which is why we offset 100% of the emissions for our products with the support of our Climate Partner.
Right of withdrawal and general terms and conditions
It's good to know where you stand, which is why we have provided our cancellation policy separately for you.
It's good to know where you stand, which is why we have provided our terms and conditions separately for you.
Privacy Policy
Your privacy is important to us, so we ensure that your personal information is safe at all times.
You can find more information about our data protection measures on our website.
You can find all information about the thermos bottle on the respective product page. We have summarized product information, bottle features and information about delivery and returns for you.
Our stainless steel drinking bottles are made of 90 percent 304 stainless steel. Small amounts of polypropylene, TPU and silicone are also used. We have provided an exact composition of the materials for you on the product page.
Our conscious companion is a real all-rounder! Do not you think? Then take a look here:
- They are 100% leak-proof. This means you don't have to worry about whether your bag will get wet.
- They are also suitable for carbonated drinks. This means that nothing stands in the way of the soft drink or sparkling wine.
- The water bottle is double-walled insulated to keep your drinks hot for 12 hours or cold for 24 hours.
- They are easy to clean thanks to the removable seal.
- They are as robust as can be and can withstand drops and impacts for long-lasting use.
Would you like to find out more features? Then take a look at the respective product pages to see what makes our insulated bottle so special.
Yes, the 500ml stainless steel water bottle fits in most backpacks with external bottle holders.
However, if you have opted for the 750ml or 1000ml thermos flask, then you should ideally store it inside your backpack.
Yes, it certainly is! Whether with or without carbonation.
We give you our word on that ;)
Yes, you can do that!
You can wash the bottle body and lid in the upper dishwasher rack without any problems. However, you should remove the seal first.
However, we would always recommend washing the bottle by hand. This will help it stay looking nice for longer and protect it from rapid wear and tear.
Ideally, you should regularly wash the water bottle by hand and thoroughly wash it in the dishwasher once a month.
Unfortunately not. Currently, there's no way to fit the bottle into a standard bicycle bottle cage. To transport it on your bike, you'd have to put it in your backpack.
But we are currently working on our own water bottle holder that is compatible with our water bottles. Stay tuned!
Unfortunately, our stainless steel water bottle does not currently fit into a Sodastream sparkling water maker.
However, we are working on a new version that will also fit the Sodastream, so you can carbonate your water even more easily, directly in the noma noma insulated bottle.
Yes, your payments are secure. Secure payment is guaranteed via the payment provider of your choice.
We want you to feel safe and offer you to choose from the following payment providers.
- American Express
- Apple Pay
- Google Pay
- Klarna
- Mastercard
- PayPal
- Visas
We are currently sending your packages via standard delivery with DHL. However, we do not deliver to DHL packing stations.
We will send your delivery via DHL standard shipping. This means that your order will arrive within 3 to 4 working days.
Shipping and return shipping are free for orders of two or more insulated bottles.
However, if you place an order with a lower purchase value, shipping costs of €4.99 will apply.
If you wish to make a complaint about your order, you have 14 days from the day your delivery arrived to contact us by email. Please send a brief email to support@nomanoma.com .
You can find more detailed information about this in our cancellation policy.
If you are not satisfied with your order, you can return it to us within the return period of 14 days.
Simply write us a short email to support@nomanoma.de and we will send you a return slip.
For orders of two or more insulated bottles, we offer free shipping and return shipping.
If you place another order below this purchase value, a fee of €4.99 will be charged for each order.
We value you and want to show you that. That's why we always have codes ready.
You can redeem a code once per order. This means that combinations and multiple uses of the codes are not possible.
That's easy. We understand that transporting goods to Germany represents a significant environmental impact. In order to do justice to this aspect, we use part of our profits specifically for environmental protection measures in order to relieve not only the current but also future generations. By purchasing an insulated bottle, you are also doing your part for the environment.
Our efforts aim to offset our environmental footprint by investing in environmentally friendly projects. And even if you can support wonderful projects by offsetting CO₂ emissions, this is not a solution for eternity, but just another step towards a better future. The long-term goal in sustainable business must be not to offset emissions, but to reduce and ultimately avoid them.
That is one of the goals that we want to achieve. Find out more about it on our sustainability page.
We don't do things by halves with our bottles. Our design and manufacturing of our products aim to ensure a long service life. We already use 85% recycled stainless steel and reduce the proportion of plastic components to a minimum. In addition, we use FSC-certified packaging materials and organic cotton for our cotton bags to further strengthen our sustainable efforts.
But even using better materials does not actually avoid CO₂ emissions, which is why we offset 100% of the emissions for our products with the support of our Climate Partner.
It's good to know where you stand, which is why we have provided our cancellation policy separately for you.
It's good to know where you stand, which is why we have provided our terms and conditions separately for you.
Your privacy is important to us, so we ensure that your personal information is safe at all times.
You can find more information about our data protection measures on our website.